Digital Manual

The Centerplate Mission: to be the #1 provider in the Hospitality industry. Our plans, vision, values, and goals, when applied by all employees across Centerplate will ensure we reach our objective.

Purchasing-F&B

• Food / Alcohol Exception Form

• Sodexo/Centerplate Authorized F&B Products/Manf.

Attendance on Demand

• AoD Payroll File Transfer Process

• AoD Private Reports

• AoD Sharing Employees

• Punching In and Out on the GT-400 Biometric Clock

• Enrolling an Employee on the GT-400 Biometric Clock

• AoD Payroll Submission Instructions

• Attendance on Demand (AoD) End User Training

Business Ethics

• State Commissions on Ethics

Culinary

• Core Concessions: Pepperoni Pizza

• Southern Club Hospitality

• Pounds to Grams and (Kilograms)

• Ounces to Grams

• Teaspoons to Milliliters

• Cups to Milliliters (and Liters)

• Fluid Ounces to Milliliters (and Liters)

• As Purchased to As Served Conversions

• American Fish Species

• Produce Seasonality

• Scoop (or Disher) Sizes

• Temperature Conversions

• Basic Culinary Vocabulary

• Standard Volume Measure Conversions

• 2017 Craft Cocktail Videos

• Food Safety Guide

• Suites Core Menu

• Mid-Atlantic Recipes

• New England Recipes

• Deep South Recipes

• Central Plains Recipes

• Pacific Northwest Recipes

• Rocky Mountain Recipes

• Southwest Recipes

• California Recipes

• Tex-Mex Recipes

• Basic Culinary Recipes

• Floribbean Recipes

• Cajun and Creole Recipes

• Buffet Placement & Techniques

• Field Of Greens

• Mid-Atlantic Cuisine

• The Cuisine of the Deep South

• Pacific Northwest Cuisine

• Cuisine of the American Southwest

• Rocky Mountain Cuisine

• Cuisine of the Central Plains

• Cajun and Creole Cuisines

• Floribbean Cuisine

• California and Hawaiian Cuisine

• New England Cuisine

• Tex – Mex Cuisine

• Presentation and Plating

• Culinary Basics – Stocks

• Cooking Techniques

Finance and Accounting

• Conflict of Interest, T&E Compliance Update, and Compliance Committee 6.7.19

• Travel & Expense Reporting WebEx Presentation

• GM Quarterly Certification Process

• Fiscal Calendar 2018

• Fiscal Calendar 2017

• Fiscal Calendar 2016

• Internal Audit Best Practices Webinar

• 2015 Sales and Use Tax Presentation

• 2015 Calendar

• Petty Cash Policy

• Cash Handling Policy

• Conversion from Paper Checks to ACH

• Project Appropriation Request (PAR) Procedure

Hospitality Solutions Group

• Facility Design and Capital Projects

• Client Equipment Policies

• Facilities Resources

Human Capital Management (HCM)

• HCM Announcements

• HCM Training Materials and Resources Manual

• Tracker I-9 Training

Human Resources

• Fundamental Rights Policies

• HCM Announcements

• WOTC (Work Opportunity Tax Credit) Information

• 2019 Holiday Schedule

• HCM Training Materials and Resources Manual

• Tracker I-9 Training

• Employee Assistance Program

• Health & Welfare Benefits for 2020

• Applicant Packet and New Hire Forms

• 2019 Training Plan Outline, Centerplate University

• Guide To Business Conduct

• ServSafe Tutorials & Help Documents

• Centerplate Retirement Plan (401k)

• HR Hot Topic Recordings

• Family and Medical Leave Act – FMLA

• Job Code Updates

• Recruitment Action Form

• Temporary Agency Agreements

• Job Descriptions

• Verification of Employment

• NPO Best Practices

• Frontline Training Modules

• Termination

• Health and Safety

• Standards of Conduct

• Benefits

• Compensation

• Personnel Files and Records

• Recruitment

• Time Off

• Work Schedule

• Disciplinary Actions

• Standards of Team Member Conduct

• Performance Management & Individual Development

• General Employment Policies

ServSafe

• ServSafe Tutorials & Help Documents

Information Services

• HCM Announcements

• HCM Training Materials and Resources Manual

• Micros Password Management

• Hand Held Credit Card Machine Requests

• TimeTrex – Getting Started

• Lawson AP Sysco Batch Process Instruction Document

• Lawson AP Sysco Training Video

• Notes 9 Getting Started

• Que3st Getting Started Guide

• Computer Virus Protection

• Asset Disposal Procedure

Marketing

• Business Style Guide 2014

• Graphic Standards 2014

Merchandising Policies

• Sponsor Media Materials

• guestconnect Promotion Information Packets

• Centerplate Merchandise Team Administration

• Product Management

• Repairs and Maintenance

• Special Orders

• Daily Operations

Operations Policies

• Product Cost and Spoilage Management

• Operational HOW TO Training Aids

• Quality Assurance and Quality Control

• Food Safety Procedures and Tools

• QUE3ST Food Safety Program

• Centerplate Food Safety Program

• QUE3ST to be the BEST

Risk Management

• Food Safety Guide

• Certificate of Insurance Forms

• Foodborne Illness

• Responsible Alcohol Service Policy

• Common Accidents and Ways to Prevent Them

• Charge Back Program

• Emergency Response Plan

• Risk Management

Safety

• Food Safety Guide

• Personal Protective Equipment

• Safety Data Sheets

• Safe Work Standards

• Hazardous Materials Communication

• Employee Safety Standards

Sports Operations

• How to Conduct Ski Operations

Travel / Expenses

• Travel & Expenses

• Travel Per Diem Requests

• Hertz Membership Sign Up Instructions-Centerplate/Sodexo's Preferred Car Rental Company

• Centerplate Travel Policy

• Concur Training Videos

• Benefits to National Car Rental-Emerald Club

• Frequently Asked Questions-Egencia Travel

• Corporate Credit Card Policy

• Egencia Travel Mobile App Instructions

• Egencia Travel Training Videos

• Central Billing (Ghost Card) Procedures

• Negotiated Hotel Rates Form

• Travel Bulletins

Wireless

• Wireless Phones