• The card expiration date – do not accept the license if it has expired;
• Glue lines or uneven surfaces by the picture or birth date – often indicate tampering;
• Consistency of numbers – the type set for the birth date and expiration date should match lettering used on the rest of the license;
• The state logo – a partially missing state logo is a sign of a fake card;
• Pin holes on the surface – bleach may have been inserted to “white out”
• certain aspects of a date;
• The card’s reverse side lettering is blurred – counterfeiters often photocopy the reverse side of a license; and
• Someone else’s card – make sure the photo, height and weight match the person requesting service.

Serving Limits

Each patron’s single purchase of alcoholic beverages is limited to two (2) alcoholic beverages per patron or per ID per transaction, and possession per patron at any given time is limited to two alcoholic beverages. Patrons are not permitted to exceed this limit by multiple purchases at one time, unless there are the requisite numbers of patrons present with acceptable IDs presented during the transaction to cover two drinks per ID per purchase. A patron may pay for multiple drinks in one transaction, such that he is “picking up the tab” for multiple patrons in one transaction, as long as there are sufficient patrons with IDs present so that the sale is limited to two drinks per ID.
This rule on service limits applies equally to vendors or hawkers, and in the in- seat service areas of sports facilities.
Alcoholic beverages from previous purchases that are in the patron’s possession at the time of the new purchase are counted against the serving limit.
The refilling of cups and/or mugs is strictly prohibited.

Signs of Impairment

Centerplate’s policy is to deny the sale of any alcoholic beverages to any person (i) below the legal drinking age (governed by state, provincial or local law), or (ii) who appears intoxicated.

• Lowered Inhibitions – persons with lowered inhibitions can become talkative, talk loud, become overfriendly, relaxed, or argumentative.
• Faulty Judgment – persons showing faulty judgment may use foul language, behave inappropriately, or annoy others.
• Slowed Reactions – persons with slowed reactions may slur their speech, have glassy or unfocused eyes, forget things, or lose their train of thought.
• Poor coordination – stumbling, swaying, falling, spilling drinks, dropping items, and problems sitting up can indicate a loss of coordination.
• Because persons who drink regularly can have a higher tolerance to alcohol, these cues may be less obvious requiring heightened awareness in the case of regular or daily patrons.

Complimentary Beverages

As a general rule, Centerplate General Managers are only to provide complimentary beverages to patrons in a marketing or public relations role or as goodwill. Employees must have the express personal approval from a General Manager prior to serving any complimentary beverages. All limits in these policies apply to patrons receiving complimentary beverages.

Volunteer Groups

Each member of a volunteer NPO group must be provided a copy of this Responsible Alcohol Service Policy as part of his/her required training materials.
All NPO volunteers must complete the Centerplate Responsible Alcohol Service Training, and other state-approved or province-approved training such as TIPS or TEAM training, before they are allowed to serve any alcoholic beverages. This training is mandatory for all NPO volunteers.
Each NPO member is required to read and sign a RAS-2 Acknowledgment of RAS Policy Form prior to the sale of alcoholic beverages. The manager or supervisor in charge of each concession stand is required to collect and submit all RAS-2 Acknowledgment Forms at the end of his/her shift. If a member of a volunteer group violates this alcoholic service policy, the individual must be terminated and at Centerplate’s sole discretion the group may be terminated and the charitable contribution paid by Centerplate reduced.

Alcohol Server Training

All venues must implement and maintain a responsible alcoholic beverage service training program approved by state, provincial or local law. First, all employees must receive a copy of this RAS Policy at the time of hire, or upon issuance of the policy for current employees and NPO volunteers must received the RAS Policy. All employees and NPO volunteers must sign the RAS Acknowledgment of Receipt form RAS-6, to be placed in the personnel files or other alcohol compliance files.
Each employee or NPO volunteer serving alcohol must complete an alcohol service training program recognized by state, provincial, or local law, similar to TIPS (Training for Intervention Procedures), Responsible Vendor or TEAM (Techniques for Effective Alcohol Management), which are examples of such programs. Any other programs used for training Centerplate servers must be approved in advance by the General Manager of the unit, Senior Vice President, Legal Department or Corporate Safety Manager. This training must be taken by the employee or NPO volunteer as often as required by applicable state, provincial or local law.

Management Required Training

All Centerplate General Managers and any manager with the primary responsibility of hiring, scheduling and overseeing alcoholic beverage servers must have certified training, including TIPS or TEAM, or an equivalent program approved by the state, provincial or local law authority and the Centerplate Responsible Alcohol Service training. In addition, all Centerplate General Managers should periodically contact the local liquor control board for copies of the applicable liquor laws for their venue.

Training and Permits/Licenses

New Employees – All new employees serving alcoholic beverages will be required to complete receive and read the RAS Policy 10.5 and sign the Acknowledgement RAS-6, complete a training program approved by the state, provincial or local law agency complete the Centerplate Frontline Employee Responsible Alcohol Service module and sign an RAS-5 RAS Frontline Training Acknowledgment Form, prior to serving any alcoholic beverage at a Centerplate venue. All employees must also obtain any permit or license that may be required by state, provincial or local law. Until such time as the employee completes the required certified training programs and obtains any permits/licenses if required, the employee will not be permitted to operate in an alcohol server position.
Existing Employees – All existing employees serving alcoholic beverages are required to become recertified as often as required by state, provincial or local law, and attend the company’s Frontline Employee Responsible Alcohol Service training program each year. All employees must also obtain any permit or license that may be required by state, provincial or local law. Until such time as the employee completes his recertification and has any applicable license/permit, he or she will not be permitted to operate in an alcohol server position.

Signage & Badges

The following signage should be displayed at stands/bars/locations selling alcohol as required by applicable state, provincial or local law. Subject to the above, the General Manager may exercise discretion in decisions regarding signage. Signage should comply with the samples listed in Exhibit G, state the times of service rules for your particular type of venues/event and must be ordered through a designated corporate vendor, including:

• Carding Policy – “We Card Under 30 – Please have your ID Available,” or such other carding rule as may be utilized at the unit or for an event;
• Shutdown Policy – “The service of Alcoholic Beverages shall cease at ____; however we reserve the right to cease service at any time in the discretion of management.”
• Serving Limit – “To promote responsible enjoyment, all patrons are limited to two (2) alcoholic beverages per ID per transaction, and possession per patron at any given time is limited to two alcoholic beverages. ”
• Badges.
• Suite Signage
• Wristbands
• Alcohol Signage
• Alcohol Signage Horizontal
• Alcohol Signage Quad
• Alcohol Button

Forms

• Checklist For Events
• Alcohol Policy & Employee Communication Form
• Employee or NPO Volunteer Acknowledgement of RAS Policy Signature Log
• Policy & Communication Letter to Suite Holders
• Frontline Training Acknowledgement
• Policy Acknowledgement of Receipt