QUE³ST 3.0 is designed to be used with mobile devices such as your mobile phone so that the QUE³ST Elements and Responses, including Tips (?) and Notes, are available as your team walks the venue collecting QUE³ST information. Since QUE³ST 3.0 is designed to be “responsive” the pages look different on various devices, such as a PC or Laptop Screen, a 10” tablet, a 7” tablet, or a mobile phone. This is by design and the application is not “broken”. As you use QUE³ST 3.0 on various devices you’ll see the nuances of each device. One Tip, if using QUE³ST on a PC or Laptop, try using Ctrl- and Ctrl+ (Ctrl minus and Ctrl plus) to see how the page moves the menu to different locations on your screen. The application is storing the information the same way in the cloud regardless of the device you are using so the Responses you entered are available on any of the devices you or your staff are using.

Quick Start

1. Sign in at quest.centerplate.com from any web enabled device
2. Review “Status” of QUE³ST
3. Change “Status” from “New” to “Open”
4. Perform QUE³ST on the “Open” QUE³ST
5. Once QUE³ST is completed change QUE³ST “Status” from “Open” to “Closed”
6. After your VP reviews your QUE³ST the VP will change “Status” from “Closed” to “Locked”

• Scoring % is based on non-“N/A” Responses, i.e. “N/A” responses are not included in the scoring
• Scoring % is updated when a User selects the “QUE³ST Summary” Link on the Blue Navigation Bar
• Scoring % is not updated while Responses are being entered so you will not see the % change until the “QUE³ST Summary” Link is selected.

While entering responses the and symbols are shown on each question. Select the Question symbol for more information about the question. Select the Comment symbol to enter the reason a “No” Response was entered.

Comprehensive Instructions

1. With any web enabled device with a browser, go to quest.centerplate.com or select the Link “QUE³ST” on Spark under Work Tools
2. Enter the Userid and Password you use for Centerplate Email or WorkCenter or Spark
3. Select “Sign In”

Navigating QUE³ST

• After Signing In, your available QUE³STs will display. Since the application is “responsive” and looks different for different devices. The actual format you see on various devices will vary but Navigation is the same. The “MENU BAR’ will either display all the way across or if there is not room on your screen the “MENU BAR” will be accessed by selecting the “MENU” Link.
• Notice how the Form displays 1 row per QUE³ST or 2 rows per QUE³ST depending on the width of your screen. Notice how the Form displays “MENU” link if the screen is not wide enough to display the “Menu” in the Blue Bar. Note the “Score %” for each QUE³ST displayed.
• Select a QUE³ST via the link IMPORTANT: The GM must change the QUE³ST Status to Open in order to enter Responses to each Question. The Status is shown to the right of the Score %.
• To move back to your QUE³ST List, select the “MENU” Link then select the “QUE³ST Main” Link OR if your Blue Menu Bar displays the “QUE³ST Main” Link select it directly from the Blue Bar.
• The “Not Answered” Link will show just the questions for which you have not entered a Response for that particular QUE³ST. You should go back and check/answer them.
• The Other Class and Department Links will display the respective questions for that Class or Department.

Score Percentage

• Note the “Score %” is calculated for each “Class” and each “Department.” The “N/A” Responses are not included in the Score %
• The Overall Score for a Specific QUE³ST is shown on the QUE³ST List Form and the QUE³ST Summary Form on the Blue Menu Bar
• The Score % is updated when any User selects the “QUE³ST Summary” Link
• The Questions in each Class or Department are used to score the respective Class or Department. All Questions are used when scoring the overall QUE³ST.

Questions / Responses

• For each Question select Yes, No, or N/A. Your VP will “approve” the N/A’s for your specific Unit and will customize your particular QUE³ST by removing the questions responded to with an “N/A” before your next  Period’s QUE³ST so those questions do not appear on future QUE³STs. That elimination will be at their discretion.
• When you want to stop entering responses or you have finished reviewing/entering responses for the questions being displayed, select the “QUE³ST Summary” Link to return to the QUE³ST Summary Form which will also update the Score % for this QUE³ST.
• Select the comment link on “No” Responses to document why the “No” Response was given and / or any additional information for that specific question.

Final Instructions

• Your QUE³ST evaluations will be collected from the Centerplate server for further analysis and dissemination to brand leaders.
• Please refer your questions to Ken Frazier at ken.frazier@centerplate.com. Ken will respond on all Operations or QUE³ST related questions.
• For IT related questions, please refer them to Centerplate IT. If you’re unsure, feel free to contact Ken.

Download PDF Getting Started Guide