Human Resources has reviewed the NPO processes and materials utilized by some of our recognizably successful NPO Programs.  This Best Practices Overview is designed to share these processes and materials so that we consistently follow the same practices at all of our units.  The utilization of NPO Groups, where appropriate, is a critical element in our event staffing and also provides a way to give back to our communities. We realize that your venue is already doing many of the elements contained in this Overview and thus, this Best Practices Overview should be construed as a checklist for your NPO Program.  NPO volunteers are not employees of the unit or Centerplate.  NPO volunteers are working at the unit voluntarily and by their own will.

Getting Started

Centerplate Policy requires that a new contract be signed by NPO Groups every contract year using the contract below.  Your contract year may be based on a calendar year or correspond to a more seasonal approach based on your venue.  For venues with existing NPO Programs, it is critical that you review your program and processes on an annual basis for any changes and/or improvements that need to be made.  The percentage paid to the NPO group must be approved by the VP Area Controller and the Senior Vice President of Operations for that unit.  Once approved, a copy of the fully executed agreement should be forwarded to the Corporate Human Resources Department (hr.department@centerplate.com).   The following are suggestions to consider as you conduct your annual review and prepare your NPO materials for the upcoming year:

• Meet with your client to briefly review your NPO Program and secure the client’s continued approval regarding the utilization of NPO Groups. (This would be a good time to prepare a brief report for the client showing the numbers of groups, the types of groups, number of NPO Volunteers who have worked and any other relevant information your client might be interested in.)
• Check further with your client for any input they may have relating to your NPO Program and whether they have made any commitments/promises to governmental or community entities. These types of client commitments may influence your NPO recruitment efforts.
• Create/review your staffing matrix for the upcoming contract year to determine which stands/functions will be staffed by NPO groups and the number of NPO volunteers you will need to staff your events. You will need to know the total number of group members you will need so you can recruit accordingly.
• Determine who will have the responsibility for NPO Group Coordination for Centerplate including such elements as recruitment, contract completion, training, scheduling/check-in, payment, and who will be the primary NPO Group contact person at your venue. Based on the size of your NPO Program, some venues will designate one person as the NPO Group Coordinator. However you organize the NPO function, it is critical to clearly communicate who is responsible for what function.
• Review your entire NPO Process for any changes/improvements that need to be made. A good starting point is to determine what has gone well and what has not gone well, and review these process improvement opportunities. As an additional reminder be sure to incorporate any and all commission rate changes implemented in the current year as directed by Corporate. This annual review needs to be completed prior to the material preparation phase which is explained in the next section.

Material Preparation

After reviewing your NPO Program and Processes, you will need to prepare all needed materials to launch your recruitment and training effort.  It is suggested that you prepare the following items (most if not all of these items are further discussed in this Best Practices Overview):
Your NPO Contract and supporting information will need to be prepared. The actual contract is a standard corporate form and can be found below.  Please ensure you are using the current year contract.
2019-NPO-Group-Contract
Your Training Process will need to be prepared (covered in the training section).
Determine/review your site specific policies and procedures relating to such aspects as (will need to communicate in written form and/or during training):

• Group sign-up/scheduling process
• Group check-in process on event days
• Uniform policy/dress code
• Security procedures at your venue – including badges, IDs, searches,  the location and security procedures for entering your venue, and emergency evacuation and preparedness procedures
• Grooming and Hygiene
• Conduct while working
• Telephone, cell phone, texting, and the use of other electronic devices while working
• Smoking policies based on your venue
• Parking
• Drug and Alcohol prohibition while volunteering or being under the influence at the unit
• Your alcohol service policies
• Meals if provided
• Beverages consumption if allowed – remind all that alcohol is not to be consumed while working
• Break policy
• Solicitation prohibition
• Age requirements for volunteering at your venue
• Tip Policy and Prohibition of overt solicitation of tips
• Inappropriate behavior
• Harassment
• Prohibition of solicitation of autographs, pictures and celebrity contact
• Receipt of Giveaways Prohibition
• “Right to Know” information – location of MSDS information.

You will need to add your venue specific items to this list.
Relating to the recruitment process, prepare in an appropriate format for your venue, some or all of the following (see Recruitment section for additional information):

• Recruitment Brochure/Flyer or Informational piece.
• Direct Mailing/Marketing letters if utilized.
• Social Media postings, Craigslist ads or newspaper ads if utilized – if you should decide to place newspaper ads you might wish to consider the Suburban or Shopper type newspapers as opposed to the larger, more expensive major publications.
• Power point presentation telling the NPO Fundraising Story for your venue – can be used during “live” recruitment events or can be used in presentations to groups.
• Some sort of Frequently Asked Questions informational piece – can be emailed to prospective groups and used as a handout during “live” recruiting events.
• Flowchart or explanation of how the NPO process works at your venue from signing the contract to training to actually starting to work.  An informational overview is very helpful to prospective groups.

Preparation of your NPO Group Payment Process (see Group Payment section).

Recruitment Process

As you begin the process please consider the following:

• Recruitment of groups is all about generating interest and leads – you can’t just put up a sign saying “Looking for NPO Groups” and expect to be inundated with prospective groups.
• Critical to your recruitment success will be the ease in which prospective groups can contact you and then, equally important, is the timeliness of your response back.  The well worn adage of…….”Do we make it easy to do business with us?”  certainly applies.
• There is a direct correlation between the time you invest in attracting groups and the success of your recruitment program.

Some of the recruitment best practices used within Centerplate follow:
Draft a timeline/plan for your recruitment activities – the end date needs to be when your contract year begins and events start occurring.  As you develop your plan you will need to build in your training elements also.
Determine who will be responsible for handling the recruitment activities and who will be responsible for handling and responding to inquiries.  Timeliness of response to inquiries is critical to your recruitment success.  The person(s) designated as the contact person(s) should have their name, telephone number and email address on all material mailed or issued.
For venues with existing NPO Programs, the start of the recruitment process needs to be the “re-recruitment” of existing groups.  You will need to send out new contracts, explain any policy or procedural changes and encourage them to return by filling out another contract.
After reviewing your community, determine what types of organizations you will market to in your recruitment effort.  Some of the types of organizations that may be interested in fundraising with Centerplate are:

• Civic Groups.
• School and College Groups.
• School Athletic/Booster/Extracurricular Groups.
• Club soccer and other local athletic teams.
• Church Groups.
• Boy Scout/Girl Scout Groups.
• Breast Cancer Awareness Groups.
• Habitat for Humanity Groups.
• Leukemia/Lymphoma and other Medical Condition Groups.
• Scholarship Groups.
• Private/Parochial/Charter School Groups.
• Youth Groups.
• Community Band/Choir/Orchestra Groups.
• Dance/Gymnastic Groups.
• Local Possibilities in your community – every community has unique groups that may be looking for fundraising opportunities in your city.

A very useful tool as you begin your recruiting effort is to prepare some sort of a basic NPO Recruitment Brochure or Flyer that presents the basics of your program designed in such way that it provides enough information for the recipient to determine if their group might be interested but also “encourages” the prospective group to contact you.  These can easily be prepared in house and can be emailed, sent with letters, handed out at “live” recruiting events, association meetings, etc.  A single page, printed front and back would be sufficient.

After determining the potential Non-Profit Organizations that you will be “marketing” to, you will need to generate interest and prospective leads.  Some of the more effective methods for attracting interest are:

• Emailing or Direct mailing a letter and brochure/flyer to generate interest and potential leads.  (You can secure mailing addresses via the internet and do a mail merge to generate the letters.)
• Many Centerplate Venues have utilized an email approach in sending out the recruitment information by securing email addresses via the internet and then emailing the information.  This is very time and cost effective, however, junk mail protection and filtering devices may not allow your email to be received.
• Check with your client to see if you can put a fundraising link to you on the stadium or location website.
• Some Centerplate Venues have had success running newspaper ads or doing internet postings for your fundraising opportunities – the effectiveness of this approach may vary by community.
• If you have existing groups, you should spread the word among the groups that you are looking for more groups, as volunteers in a group working at your venue may have family, friends or acquaintances in other organizations that may be looking for fundraising opportunities.
• Many associations and organizations have meetings and expositions periodically where you may be able to recruit.  You can often access these events on the organization’s or association’s website and then inquire about setting up a booth or table.  You can also contact your local CVB to secure a listing of upcoming meetings and or conventions.  If you utilize this tool, it would be appropriate to design a power point presentation to have running at your booth and also several “take with” informational pieces including contact information.
• Many of our venues will indicate with some sort of consistent signage to be approved by management or the Client that this stand is operated by a Non-Profit Group.  This may generate inquiries – having the recruitment brochure or flyer discussed above at the stands during events to hand out may generate leads for you.
• It is critical that any marketing materials that you send out clearly indicate how and whom to contact for more information.

There are many other recruitment techniques that could be employed and the above should be construed as a list of beginning possibilities for you to consider.  If your venue is having difficulty attracting groups, please contact your Regional or District HR Manager for additional assistance.
Now that you have generated interest and responses to your recruitment effort, it is important to close the sale (so to speak) by employing the following:

• Designate clear responsibility for who will respond to inquiries in a timely manner.
• Once an inquiry comes into you, it is advisable to ask for the inquiring person’s email address and then email the follow-up information to them – quick and cost effective.  Of course that requires you to have the materials prepared in a professional and complete manner so the information can be emailed to them.
• Generally, the following information in some form or other should be emailed to provide the needed information:
  • Thank you email explaining the information they are receiving and who to contact with questions or if they need additional information.
  • Frequently Asked Questions Informational Piece
  • Flowchart or Explanation of how your NPO Process works
  • Instructions for completing the contract and W-9 Form, verifying the groups  501(c)(3)  status, obtaining proof of insurance (if applicable) and who to return the contract to
• Some of the information you should consider sending out to the prospective group in the information above would be:
  • Estimate of donation(s) to be donated for working an event, and how payment occurs.
  • Numbers of group members needed to staff one the locations.
  • Requirement of and Role of the NPO Group Coordinator.
  • Time commitments for working an event at your venue.
  • Selling of Alcohol if appropriate to your venue, and legal age of server as well as the certifications needed to sell alcohol.
  • New Group Training requirements and expectations.
  • Insurance requirements/options.
  • The Group Sign-up/gatelist process.
  • Report times for events.
  • NPO Coordinator should review with the group what training assistance and oversight they may need from Centerplate
  • Explanation of the Individual Volunteer Agreements and the clear communication that it is a requirement for all group members to sign an agreement in order to work at your venue.
  • A listing of contacts at your venue.
  • How to fill out the contract including careful attention paid to Tax Identification Number and the W-9 form which confirms the group is a Non-Profit Organization.

Contract Completion is critical.  Group contracts must be signed by the GM – no exceptions.
You must insure that the contract is filled out correctly and that the non-profit status is verified.  Generally it is advisable to have one or two well trained individuals on your staff who will review the contract for completeness.   Once the contract has been completed correctly, the contracts must be signed by the GM – no exceptions.  Be reminded the W-9 Form needs to be sent to Corporate Accounts Payable to secure a vendor number.
NOTE: Alterations, changes, etc., of any kind, cannot be made to the Contract without approval from Corporate Human Resources or Legal.  Group contracts must be signed by the GM – no exceptions.
If you are concerned about staffing shortages at your venue, it is advisable to enter into a relationship with a reliable temporary labor agency in your community before your events begin just in case.  Hopefully, they will not be needed.

Reporting Reminders

Please be reminded of the following NPO related reporting items that need to be completed and kept on file at the respective unit.

• All new NPO Group and Individual Volunteer Contracts. (Copies of fully executed Group Contracts should be sent to hr.department@centerplate.com)
• The NPO Log for all new groups including the names of the individual group members and contact numbers.
• Copies of Proof of Insurance for groups or an indication they do not have insurance and receive a reduced commission rate as a result.
• Individual Volunteer Agreements for new group members – includes new group members as well as additions to existing groups.
• The responsibility for completion needs to be assigned to an appropriate person by the General Manager.

Training

Now that we have recruited groups and have signed contracts in place, we need to train the Non-Profit Group Members.  It is Centerplate Policy that group members should not be allowed to participate in training without properly executed contracts from the group and individuals.  The following are suggested components of your training process.
As part of your communication with prospective groups, it is important to communicate your training requirements/expectations upfront so groups are aware of the training requirements.
You will need to assign the following preparatory tasks to the appropriate person(s) and insure they are completed:

• Determine the training process you will utilize.
• Ensure that rooms/space is available for the dates you select.
• Communicate the training dates/times and sign-up process to the groups.
• Determine who will handle the scheduling and sign-up process for group training.
• Needed equipment will need to be secured for the training.
• All needed training material will need to be prepared.
• Determine who will do the actual training and provide training to that individual(s) if needed.
• Develop some sort of data base or tracking system to track attendance at the training so you can follow up with make-up training sessions for those group members who did not attend.

Centerplate has designed Front Line Training Modules to assist you in both the training of NPO Groups and Centerplate Employees. Information on these training programs should be reviewed with the group by a Centerplate representative. Your NPO Coordinator or designated representative should train the group on the following modules.

• Concessions
• Extraordinary Customer Service
• Employee and Food Safety
• Responsible Alcohol Service (Not needed if your venue does not serve alcohol).
• Sexual Harassment & Diversity

Note:  There are also Merchandise, Banquet/Catering and Premium Services/Luxury Suite modules that could be used if your groups work in these functions.
Please be reminded that there are Certificates of Training that need to be signed for each module and also tests that need to be given and scored.  There is also a Training Summary Report and Test Report that needs to be submitted to Corporate Human Resources.
Any NPO that serves alcohol must receive and acknowledge receipt of the Responsible Alcohol Service Policy, take the Centerplate Frontline Responsible Alcohol Service Course, and any state/province mandated alcohol training, and get any state or province required license or permit to serve alcohol.
Prepare and present your site specific information during an NPO Orientation session.  Please refer to the Material Preparation section (policies and procedures) for a listing of some of the site specific information that should be covered.  This is a critical element and we cannot hold group members accountable for non-compliance if the material has not been presented to them.  Centerplate venues present this information in many ways and some of the more common approaches are as follow:

• Create a written or power point presentation explaining your site specific information.  It is also a good idea to give the attendees a handout listing the information for them.  Some venues will have the NPO trainees sign an acknowledgement form that they have received the information and agree to abide by the policies presented.

• If the training is done on site, which is recommended, a tour of the facility should also be conducted as part of training, paying special attention to entering your venue, location of the check-in process, uniform room, locker room review stand or portable locations, and how the stands are numbered and how to get to them.

Incorporate the site specific information into the Front Line Training modules where prompted by the audio saying….”Your trainer will now discuss information for your location.”
Now that the NPO Group Members have been trained in the classroom portion, determine how the On the Job training will work.  When they work in the stands for the first time it is recommended that experienced stand managers work with them to guide them through the process and mentor them the first event or two.  As a general rule, it is better to do the initial training in slower stands as opposed to busier stands.
Groups should be providing their own Stand Managers who will need to be trained in inventory, money, alcohol serving, close down, and many other procedures.  It is advisable that after the classroom or other training, we have experienced Centerplate managers assist them when new Stand Managers work the first time or two in the stands.  If you are dealing with an experienced group with well trained managers, it may be permissible to have the groups conduct the OJT or MIT training sessions of their own managers.
The selection of who you have train the groups in the stands is critical – we need to carefully select trainers who know our policies and procedures completely and can guide the groups in a mentoring and caring manner.
A critical and required component for Centerplate is that all NPO volunteers must sign an Individual Volunteers Agreement prior to being allowed to train or work.  Many venues have found it effective to have these signed during the initial training phase.  Some sort of tracking system or data base needs to be set up so you can insure group volunteers have signed this agreement before being allowed to work in the stands.  We reiterate:  This is a required component! 
All volunteers serving alcohol must read and sign Centerplate’s Alcohol Policy, and be of legal age to serve alcohol based on applicable state law.

Staffing / Scheduling / Check-In Process

Determine appropriate staffing levels for each event – NPOs, employees, managers and temps. As mentioned elsewhere in this guide, each group must have a NPO Group Coordinator who handles the scheduling process and through whom all communication with Centerplate flows.  It is imperative that the NPO Group Coordinator is aware of her/his responsibilities and that this requirement is clearly communicated prior to the contract being executed. Each venue will need to assign the responsibility to appropriate Centerplate person to handle the scheduling and check-in process. Develop the scheduling and check-in process for your venue.
Upcoming events and report times will need to be communicated to the NPO Group Coordinators well in advance of the date so groups can decide whether their group will sign up to work that event.  Some smaller venues with limited events may require groups to sign up for all events or at least give preference to groups that sign up for many of your events. All workers must wear individual name tags and be in uniform according to Centerplate policy.
NPO Group Coordinators will need to contact the Centerplate Group Coordinator at your venue and sign up for events and indicate the number of volunteers by position that they will be bringing.  It is advisable that this sign-up be done via email or fax so you have documentation that the sign-up has been received by your venue.
At a pre-determined date, usually two weeks in the advance of the event, the NPO Group Coordinator should confirm with Centerplate that their group is still planning to work the event.  This confirmation from the NPO Group Coordinator should re-confirm the number of volunteers by position that they will be bringing and arrival times of volunteer managers and volunteers.  If the group will be serving alcohol the NPO Group Coordinator must verify that the individuals meet the age requirements for serving alcohol in your state or province.  This information allows you to be sure of your staffing numbers and allows you to plan for and react to any staffing shortages.
The Centerplate Group Coordinator should also provide a confirmation to the group that they are indeed confirmed to work the event and that we will be expecting their group and the indicated number of volunteers by position to show up.  This may be emailed or faxed.
At a pre-determined date prior to the event, usually a minimum of 7 days, the NPO Group Coordinator needs to send to Centerplate what is generally referred to as a Gatelist.  This is a listing of the first and last names of the volunteers and the corresponding positions they will be working.  This may be emailed or faxed.  You will need to determine a process for how you will accept changes to the gatelist and at what point you will no longer accept changes.  You will also need to determine how you will deal with last minute cancellations due to emergency situations.
The Centerplate Group Coordinator will now need to assign groups and their individual volunteers to their work location and insure that the needed NPO Staffing is in place according to your staffing needs.  If short on NPO Staff, you will need to react and attempt to fill any openings by getting additional volunteers from other groups.  The transferred volunteers blended into another NPO group’s assigned location preferably should not serve in a cash handler capacity.
A check-in or highlight sheet process will need to be prepared so when the group members arrive to work the event, they can be checked in and assigned to where they will be working.  This is a critical component and is also an important element in the paying of your groups.  The check-in process is usually conducted by the Centerplate Group Coordinator with assistance from others if needed.  It is generally recommended that there also be a sign in process when the group member arrives in their work locations.  If any of the group members have not completed an Individual Volunteer Agreement Form, check-in would be an appropriate time to have them sign the form before proceeding to their work location.

Payment Process

You can have the best Non-Profit Group process, but if the groups do not receive timely and accurate payments they will become frustrated. Some of the more critical steps in the process of paying groups are as follows.
Upon completion of the NPO Contract being processed, obtain a Vendor Number from Corporate Accounting.  This vendor number is unique to each organization and is needed to generate contribution statements/invoices for Non-Profit work.  This is the number the Accounts Payable person will key into the AP system for the payment to be processed by our Corporate Office.
The following information will be needed to process the payment sheets.  (These are general guidelines and may vary by location).
NPO Information:

• Organization Name
• Purveyor Number
• Insurance Provided – Yes or No
• Commission percentage to be paid
• Group counts of events worked if you use a percentage scale
• Charges/assessments (Labor, Uniform, Cleaning, Training, Attendance shortages, etc.)

Event Information:

• Event Description
• Event Date
• Event Number
• Tax Percentage

Event Payment Information:

• Commission or other payment structure
• Reference # if applicable
• Invoice Number

Stand Information:

• Location sign in / time sheet or time cards
• Location/Stand worked
• Location Sales / Gross if applicable
• Net Sales
• Cash Turned in
• Chargeable Shortages
• Location to be prorated – Yes or No
• Total Number of volunteers in the Stand
• Total Number per group in the stand
• Event specific notes if applicable

Account Numbers for AP Processing:

• 511018 – Civic Group Labor
• 511017 – Merch Civic Group Labor
• 224002 – ACCR Ins-Non Profit Group
• 600603 – Uniform Charges

All Invoices/Contribution statements must be signed by the person completing them.  Some venues may require two signatures.  Appropriate copies should be made.
Invoices/contribution statements should be processed in a timely fashion.  Be sure to note that the net terms are 30 days and that checks can take 4 – 6 weeks according to your unit’s procedures for payments to NPO groups from the date of the event.

Retaining Talent

Retention of your good groups from year to year or season to season is important to your operation.  It provides you with well trained and proficient groups without having to recruit and start anew with new groups.  This does require effort and a conscious plan on our part.  Proper and effective communication with your groups is a fundamental element of retention and thus is interwoven into this section.
Some of the retention best practices and thoughts employed by Centerplate Venues are as follows.

• Communicate your appreciation in multiple ways – including expressing your appreciation for their work and providing personal thank yous.
• One of the simplest and most effective ways to show appreciation is stopping by the NPO stands during events and visiting briefly with the groups.
• When training new Group Members it is effective for members of your management team to stop by the training, introduce yourself and say of few words of welcome and appreciation.
• Many venues will send out a Holiday card of some sort to the NPO Group Coordinators signed by the Management Team wishing them a Joyous Holiday Season and expressing our thank you and appreciation for their volunteer work.
• Some Centerplate Venues send out periodic newsletters or updates to the NPO Group Coordinators with the hope they will be forwarded to the members of their groups.  These newsletters can include updates, future events, policy reminders, thank yous, etc.  They can be produced in-house with minimal expense and since we have email addresses for the NPO Group Coordinators, can be sent electronically without the expense of postage.
• Some venues will do annual surveys with groups asking for their opinion on what we are doing well relating to the NPO Process and also asking for suggestions for improvement.  Often significant process improvements can be implemented as a result.
• Some venues have annual NPO Group Coordinator dinners or celebratory events to thank the NPO Group Coordinators for their volunteer work, update them as to the upcoming season, have drawings for door prizes, provide a small gift to each coordinator, and allow them to ask questions.
• Some venues employ “Venue (name of location) Dollars” that they award for exemplary customer performance or noteworthy performance that then can be redeemed for merchandise and/or food, etc.  Similar to the well known “Spot Award Program” utilized by many companies.

The list of possibilities that you could employ to build retention is quite comprehensive, and as a result the above should not be construed as an all encompassing listing.

Monitoring Performance

While the relationship between a Non-Profit Group and Centerplate is that of an independent contractor and volunteers, Centerplate has the right and duty to hold groups accountable for their performance.  The contract signed by the group conveys the message that groups are expected to follow the established Centerplate policies and procedures at your venue.  For non-compliance, “Centerplate has the right to cancel this agreement without advance notice.”  It is incumbent however, to insure that all Centerplate policies and procedures are clearly communicated to group members – this is often done through the training process.
As you monitor a group’s performance, some of the important elements to be looked at are as follows:

• You will need to carefully pay attention to the checking or reconciliation of stands records including inventory and cash overages and shortages.  Records need to be kept and if issues arrive in this important performance element that it be brought to the group’s attention.
• Compliance with established Centerplate policies and procedures is another element as you consider a group’s performance.  If a group has members not complying, this needs to be brought to the group’s attention as quickly as possible.
• Any violation of alcohol service policies could result in that individual volunteer violating said policy to be banned from working at your location.  Repeat alcohol service violations could result in the entire group being banned from working at your venue.
• The level of customer service being provided by the groups should also be monitored and if appropriate, feedback to the group and corrective action must be taken.
• It is also important to monitor if the groups are bringing the committed number of volunteers to an event and that they arrive in a timely manner.  On paper, we can be fully staffed and if groups start showing up short staffed at events, it creates a situation for your venue which cannot be condoned.
• If you are having performance issues with any of your groups, you need to bring your concerns to their attention, clearly explain your expectations for improvement and then continue to monitor their performance.  If the performance does not improve, based on the severity of the performance issue, you could communicate and document that any continuation of the unacceptable performance may result in their contract being cancelled.
• By nature of this section, we have tended to dwell on the more negative aspects of group performance, but equally important is to recognize and communicate good behavior.

This should not be construed as a complete listing of all the important monitoring techniques and items.  You will have also have site specific group performance items that need to be monitored.

Contact

If you have questions or would like additional information relating to the contents of this Centerplate NPO Best Practices Overview, please contact your GM or the following via phone or email.
Corporate Human Resources: 

• David Winarski – Vice President of Human Resources (864) 248-2091
• Anthony Murrell – Director of Human Resources (864) 248-2042

Field Human Resources:

• Naomi Dugan – Eastern Regional HR Director (502) 614-3029
• Jody Finzer – District Human Resources Manager (727) 825-3226
• Mark Pickett – District Human Resources Manager (317) 262-2428
• Robert Barrow – District Human Resources Manager (303) 228-8038

If you do not have a Human Resources Manager, please feel free to call any of the above.
Below is a list of files and resources that will help you manage the NPO groups in your account. It includes NPO agreements, recruiting tools, training materials, and checklists. Since NPO agreements are valid for one year, it is necessary to use these these in each season or year with new groups as well as groups that have previously worked with you because they can/will have new volunteers in their group.

Contracts & Documentation

• 2019-NPO-Group-Contract
• 2019-Individual-Volunteer-Agreement
• 2019-NPO-Checklist
• NPO Brochure template
• NPO Brochure template mailer
• NPO Sample template solicitation letters
• NPO Follow-up letter or Info via email to Potential Groups and required materials to be sent
• NPO Recruiting Powerpoint template
• Frequently Asked Questions
• NPO Process Flowchart Template
• CORE Orientation Training PowerPoint template
• Stand Manager Training template
• AD Hoc NPO Certificate Request