CEO Newsletter
CEO Newsletter
Dear Team,
Happy summer! As we begin July, we are coming into the home stretch and wrapping up the last quarter of our fiscal year.
And there’s good news! We have been on a contract winning streak.
In the past few weeks, we have finalized contracts with the following clients:
- Bayside Performance Park in San Diego new business win
- Sacramento Convention Center renewal
- Superdome & Smoothie King Center extension
- Ernest N. Morial Convention Center extension
- Fillmore Theater Denver extension
- Colorado Convention Center renewal
…and we’ll soon have a finalized agreement with the World Market Center Las Vegas for a new business opening.
Collectively, this represents $92M+ in annual revenue. Please join me in celebrating these great wins and renewals and thanking everyone who worked to make them happen!
You should also have responses rolling in on your client loyalty surveys, which went out in June. This is an essential element in our retention strategy and the feedback is valuable. Make sure you’re reviewing your responses and developing action plans for anything that the client identifies in the surveys. So far, we are at a response rate of over 30%.
And, we have all the makings for a great summer ahead!
The Rolling Stones should pack the house in Miami and New Orleans, we’re looking forward to another blockbuster Comic Con in San Diego — and a big historic event: the Space Center Houston will celebrate the 50th Anniversary of the Apollo 11 moon landing on July 20, and we will have an action-packed week to celebrate.
We also have the annual IAVM conference in Chicago from July 21 – 24. This will be an exciting time, as we will invite many clients and prospects to a thought-provoking dinner and discussion, focused on sustainability.
Of course, we have great stories coming from all over, from menu innovations to sustainability milestones, thank you for delivering on our brand promises and getting those messages out there:
- Edible Long Island: 5 Things You Need to Eat at Jones Beach This Summer
- Trade Show News: Outdoor Retailer Teams Up with Nalgene to Reduce Single-Use Plastics
- Daily Hive Vancouver: BC Place is officially serving Beyond Meat burgers
- Nashville Ledger: A day in the life of the Nashville Sounds, First Tennessee Park
- Forbes Magazine’s Best Employers
As we round out the fiscal calendar, keep up the great work, remember to focus on growth, and stay close to your clients and guests. We can only accomplish the great things ahead by working together to drive performance and define a new standard of excellence.
Wishing all of our Canada colleagues a belated Happy Canada Day, our U.S. colleagues a safe and happy July 4th holiday, and a great summer to all!
All the best,
Steve Pangburn
Interim CEO
