November 15, 2013
CEO Newsletter
I saw a quote this weekend that I hope you all agree is how we need to be seen by our clients, our colleagues and our guests at large,
“What you do speaks so loud I cannot hear what you say.” – Ralph Waldo Emerson.
Make sure that your actions silence all rhetoric. Our thought process should be that our clients and guests are not paying for services, they are paying for outcomes. Results not Rhetoric style!
I had the pleasure of visiting three of our operations over the past weekend. First was Webster Bank Arena for the Elton John Concert. The arena has been reprogrammed from top to bottom and the final product is awesome. The packed house of 9,500 fans was blown away by the upgrades. Outstanding work by Peter Matra, Christopher Morgan and our team in Bridgeport. Next up was a trip to the Superdome for the Saints vs. Cowboys game. Our team had already pulled off three back-to-back events in the arena and the stadium, our operations looked better than ever and the fan feedback was as always positive. Great job by Steve Trotter, Kernell Jupiter and our New Orleans team. Last stop was at Jacob K. Javits Convention Center for the Crystal Palace refurbishment presentation by our client. We showcased our vision for the future which was very well received and our three presenting Chefs made a terrific impression on the guests. Terrific evening well executed by John Erickson, Chef Richard Landau, Chef Dave Pastnernack, Chef Roberto Santibanez and our team at Javits!
With regard to our core business, all channels, with a few exceptions, have posted strong performance improvements over the prior year. As always, I challenge you to make Centerplate a better company. Are you living up to our vision of being the world’s most respected Event Hospitality company? Are you delivering Results and not Rhetoric? Have our standard operating procedures been implemented? Are you developing and motivating your staff? Are you seen as an enabler to their careers? Have you activated a learning and development program for your key personnel and yourself utilizing the new tools on Centerplate Spark? Have you logged onto Glassdoor.com to review the postings and determined if any are related to your venue? This type of feedback is priceless and those of you who take the time to get this information and act upon it are the ones that will win in the long run.
E3 moments of the week are salutes to our recently promoted team members attached!
Make sure that every suitably motivated employee feels that they have a bright future with Centerplate because they do. Drive that point home and work to make positive things happen!
Our thoughts and prayers go out to all of those affected by Typhoon Haiyan in the Philippines and their friends and families.
We congratulate all of our newly promoted team members!
- Kipp Bannow, Catering Supervisor
- Greg Meyers, Assistant Catering Manager
- Donna Schmitt, Unit Controller
- Shayla Schulenburg, Banquet Captain
- Claryce Higa, Concessions Supervisor
- Zachariah Rivera, Staff/Non-Profit Coordinator
- Arthur Captain, Waiter/Waitress
- Juan Escobedo, Cocktail Server
- Wan Na Lee U, Kitchen Prep
- Russell Tito, Banquet Captain
- April Sprott, Deck Supervisor
- Kelsey Tyler, Deck Supervisor
- Charles Ballard, Concessions Supervisor
- Sharon Caldwell, Administrative Assistant
- Brad Fitzwater, Kitchen Supervisor
- Cynthia Jones, Kitchen Supervisor
- Deneen Obey, Banquet Captain
- Mary Pauley, Catering Supervisor
- Diane Barrett, Banquet Captain
- Rudy Garcia, Steward Supervisor
- Adrianna Gonzalez, Kitchen Lead
- Kay Manzo, Concessions Server
- James Alexander, Steward Supervisor
- Tawanna Bradley, Restaurant Worker
- Sergio Garcia, Executive Sous Chef
- Marsha Turner, Restaurant Worker
- Bianca Books, General Manager I
- Debra Weichel, Bartender
- Matt Cerny, Warehouse Lead
- Teagan Prieto, Cash Analyst
- Mary MacDonald, Assistant General Manager
- Craig Andrashko, Bartender I
- Allison Knutson, Catering Supervisor
- Megan Wutke, Catering Supervisor
- Leisa Maddox, Cook II
- Virginia Maddox, Concessions Supervisor
- Jason Dailey, Suite Attendant
- Shannon Hayes, In-Seat Server
- Ryley Johnson, Warehouse Worker
- Brian King, Kitchen Lead
- Robert Lewis, Cook
- Kelly Ritter, Catering Supervisor
- Shawn Tapio, Cook
- Justin Cameron, Kitchen Prep
- Katherine O’Donnell, Restaurant Supervisor
- John Shewchuk, Executive Chef
- Robert Crowell, Restaurant Manager
- Matthew Davis, Sous Chef
- Sheryll Atwood, Suite Attendant
- Lashara Birdsong, Banquet Captain
- Bobbi Bledsoe, Banquet Captain
- Ashley Morriss, Office Supervisor
- Michael Rivera, Unit Controller
- James Switzer, Steward Lead
- Jesse Hart, Warehouse Lead
- Daniel Mora, Assistant General Manager
- Selena Ordaz, Office Manager
- Jasmine Robleto, Merchandise Manager
- Tina Griffin, Porter
- Jennifer Lindsey, Concessions Supervisor
- Quinton Rogers, Concessions Supervisor
- Lacey Baker, Beverage Manager
- Regina Bartholomew, Warehouse Worker
- Anthony Bora, Concessions Manager
- Joshua Cole, Concessions Supervisor
- Charlotte Cousin, Concessions Supervisor
- Tanja Davis, Concessions Supervisor
- Cinthia Finch, Concessions Supervisor
- Amanda Firmin, Suite Attendant
- Keneyatta Ghourm, Concession Lead
- Lavita Grant, Steward
- Wise Hilliard, Warehouse Supervisor
- Jeriet Jordan, Jr., Warehouse Worker
- John Kenneth Morgan, Steward
- Victoria Lehew, Administrative Assistant
- George Rosario, Warehouse Lead
- Irvian Wells, Catering Attendant
- Max Gessa, Kitchen Worker
- Alberto Sanchez, Operations Manager
- Maikel Vidal, Waiter/Waitress
- Kristopher Summa, Catering Manager
- Aaron Morgan, Kitchen Lead
- Amy Ouellette, Concession Supervisor
- Eugenia Lopera, Kitchen Supervisor
- Charles Thompson, Human Resources Assistant
- Mary White, Banquet Captain
- Monica Codrington, Concessions Supervisor
- Sade Cottoy, Waiter/Waitress
- Heather Hansen, Merchandise Supervisor
- Erica Hausler, Concessions Cashier
- Haleigh Janis, Concessions Cashier
- Ramiliah Johnson, Concessions Cashier
- Brendan Joyce, Bartender I
- Virginia Karwan, Steward
- Laura Lazzari, Cook I
- Mary Anne McAllister, Concessions Cashier
- James McCambridge, Merchandise Clerk
- Stephanie Miner, Concessions Cashier
- Tiffany Morton, Merchandise Clerk
- Miguel Cortes Nolasco, Steward
- Tonia Nowicki, Concessions Cashier
- May Scoville, Concessions Cashier
- Justin Spencer, Merchandise Clerk
- James Warrington, Cook I
- Amanda Wolken, Merchandise Clerk
- Tarciso Carlos, Concessions Server
- Iris Martinez, Concession Lead
- Danny Medina, Banquet Manager
- Tacianna Montoya, Accounting Manager
- Melvis Perez, Accounting Clerk
- Amado Roque, Concessions Cashier
- Lacy Runnels, Accounting Clerk
- Gloria Saucedo, Payroll Specialist
- James Search, Food & Beverage Manager
- Blair Southard, Catering Attendant
- Maria Arita, Kitchen Prep
- Eric Iniguez, Restaurant Supervisor
- Michelle Bennett, Steward Supervisor
- Jesse Hinton, Steward Supervisor
- Craig Holder, Steward Supervisor
- Carlos Ortega, Food & Beverage Manager
- Fidel Amos, Assistant Restaurant Manager
- Victor Obando, Jr., Staff/Non-Profit Coordinator
- Lashanda Williams, Host/Hostess
- Lamesha Bentley, Kitchen Worker
- Israel Santos Cruz, Kitchen Prep
- Eric Fincham, Kitchen Lead
- Lia Marie Hoolboom, Kitchen Lead
- Allen Jefferson, Cook I
- Riley Towe, Office Clerk
- Valerie Humlicek, Cashroom Cashier
- Brent Stockton, Beverage Manager
- John Bodette, Kitchen Manager
- Mychal Cochran, Cook
- Matthew Fazio, Cook
- Jordyn Huffman, Host/Hostess
- Chad Jackson, Cook
- Celia Williams, Kitchen Prep
- Arthur Chmelik, Cook
- Maretha Garcia, Concessions Supervisor
- Beau Ratliff, Kitchen Lead
- Andrea Rodriguez, Office Clerk
- Daniel Arias, Steward Lead
- Terrance Clark, Concessions Server
- Roberto Corporan, Beverage Supervisor
- Steven Cruz, Kitchen Lead
- Patrick Desgrottes, Concessions Server
- Kharisma Holmes, Merchandise Clerk
- Ebony Howard, Steward Lead
- Lorenzo Jones, Concessions Server
- Wadner Joseph, Merchandise Supervisor
- Erin Moncur, Concessions Server
- Esnayder Napoles, Kitchen Lead
- Bruce Noble, Cook
- Jermaine Reese, Beverage Supervisor
- Sonya Sanders, Concessions Supervisor
- Maria Stack, Merchandise Supervisor
- Darylann Theodore, Catering Supervisor
- Alexia Wadley, Beverage Supervisor
- Morgan Wiezbicki, Banquet Captain
- Erick Ydrovo, Cook
- George Middaugh, Staff/Non-Profit Coordinator
- Sherri Borsotti, Kitchen Lead
- Leonard Curtis, Kitchen Lead
- Casey Dinicola, Catering Attendant
- Ashley Laptas, Steward
- Daniel Loehr, Catering Supervisor
- Sandra Cannon, Concessions Supervisor
- Jolynn Meier, Concessions Supervisor
- Larry Tejral, Concessions Supervisor
- Jasmin Jackson, Merchandise Supervisor
- Richard Bell, Beverage Supervisor
- Bradley Dunlap, Assistant Catering Manager
- Jonathan Santa Cruz, Concessions Supervisor
- Theresa Guana, Concessions Supervisor
- Nicholas Hall, Concessions Supervisor
- Tiffani Pederson, Cashroom Cashier
- Candy Sipe, Concessions Supervisor
- Dustin Wyrick, Cashroom Cashier
- Stephen Zbacnik, Concessions Supervisor
- Thomas Merry, Warehouse Manager
- Donald Mayo, Executive Chef
- Eric Cubero, Assistant General Manager
- Christopher Morgan, General Manager
- Barbara Norton, Catering Supervisor
- Katherine Caldwell, Catering Sales Manager
- Fernando Nuno, Executive Chef
