A Taste of Centerplate Hospitality Training
News
Centerplate University steps up the game with custom training content created to educate our front-line staff with banquet service best practices – further evidence Centerplate is committed to making it better to be there for every guest, every time.
GM Richard Ginzel demonstrates proper plating during Banquet Server Training.
Created by the talented staff at the New Orleans Morial Convention Center and the Mercedes Benz Superdome/Smoothie King Center, these vignettes will be the cornerstone of a hospitality training program that will set Centerplate banquet service to an unrivaled standard of excellence. View the selection of segments below.
Download the Powerpoint presentation here
What’s In It For Me? Welcome to Centerplate
What can you get out of a career at Centerplate? This segment explores how you and Centerplate benefit from exceeding guests expectations in food and beverage service.
Correct and Incorrect Plate Service
Learn about the correct methods for plating a banquet table; including serving a table completely, serving from the left counter-clockwise, and delivering plated meals low to avoid interfering with guests’ conversations.
Issue Resolution
How do you deal with correcting guests’ concerns? This segment shows the success in resolving concerns correctly, and the repercussions bad resolution can have for your guests’ experience.
Mastering Water Service
Refilling water is a delicate operation; learn the best methods to refill water without interfering with guests meals.
Tray Carrying
Carry with confidence! Learn how to balance trays and transport banquet entrées for tables effortlessly.
Beverage Service
Placing drinks low, handling from the stem and serving clockwise are some of the methods to deliver beverages to guests without fear of missteps or spills.
Proper Decorum and Dress
Your appearance is impactful! Learn about how delivering a superior image to your guests can build a positive image of confidence to banquet service operations.
Proper Table Clearing
Learn about clearing plates effectively without fear of dropping or clanking flatware.
Laissez Les Bons Temps Rouler!
Learn more about Centerplate’s commitment to bringing the best of the Big Easy to our hospitality operations within New Orleans.
Eddie Maamry September 30, 2014 at 4:04 pm
Always serve ladies first
Alan Clark August 7, 2014 at 12:01 pm
Very nice and informative,Thank You!
Nancy Murgillo August 5, 2014 at 3:36 pm
Richard great stuff. Thank you.
Harriet Rankin August 2, 2014 at 1:43 pm
I enjoyed all the info I can share some of these videos with the new hires, thanks.
Lori Pybus August 1, 2014 at 8:39 am
very nice . i enjoyed the video. thanks
Dicie Thompson July 30, 2014 at 2:20 pm
Very good presentation need video for suite attendants.
Ann Sommers July 26, 2014 at 7:20 am
Great job! we can apply this type of training across the board.
Thank you for sharing.
Bradley Dunlap July 24, 2014 at 5:14 pm
Great presentation, looking forward to more videos like these. Thank you
Christina Montanaro July 23, 2014 at 7:37 am
Great presentations concise, motivational, inspiring to not only new employees but our seasoned employees as well!!
Thank you we will definitely use these in our next training seminar!
Jean-Pierre Giroux July 17, 2014 at 7:44 pm
Great training tool! We are so happy to now have this visual support and are looking forward to include this in our next training session.
Andrew Pollard July 17, 2014 at 12:07 pm
Looks VERY good, Richard… well done! We’re moving in the same direction for an online video covering the basics of Day One Orientation.
Naomi Dugan July 16, 2014 at 7:31 am
Great Presentations, fantastic job!
Shaun Goswell July 15, 2014 at 2:21 pm
This is great would be excellent to see a similar video for the culinary side. Thanks You
Catherine DeFever July 15, 2014 at 12:17 pm
Informative and enjoyable – very nice presentations. Thank you.