Step Global 2014
Centerplate, the nation’s largest event hospitality partner to North America’s premier convention centers, sports stadiums and entertainment venues, held its 2014 Annual Meeting in Orlando, Florida from March 4th – 7th. View the 2014 Annual Meeting powerpoint delivered by Des Hague.
Guest Speakers
Harry Cunningham – Saks Fifth Avenue
Jeremy Foley – University if Florida
Mark Waller – National Football League
Kathie Canning – Oranige County Convention Center
https://twitter.com/DesHague/status/441281108165263361
Breakout Session Presentations
The Strategic Planning breakout discussed the role of strategic planning at the unit level and how General Managers and RVPs can work together to employ the Strategic Hospitality Design Process to design strategic plans for their properties. The presentation included a focus on the importance of discovery and a review of the six keys steps to developing a strategic plan. The breakout used two case studies, the San Francisco 49ers and the World Arena, to show how the strategic hospitality design process was applied to create successful strategic plans for growth. The breakout also discussed the importance of year round planning and potential sources of funding for redesigns.
The Culinary Center breakout was designed to speak to the 2014 Culinary initiatives.
- Make Culinary Fun – A Powerful Differentiator
- Culinary Steering Committee – Makeup/Goal/Mission/Deliverables
- Innovation – How/What/When
- Core Ingredients – Leveraging Centerplate’s size and scope. Great Quality/Great Pricing. Think Wine/Think Drink
- Recipe Specification Manuals – Posted on spark/Under development
- Menus – 2014 Company support levels – Cost control opportunities
- Support – How the Steering Committee can help you
Culinary Center Breakout Session Presentation
The Talent Program Breakout session reviewed our repositioned mission statement and employer branding; updated leadership on the organizational structure of the HR team; reviewed the evolution of Spark and planned enhancements for 2014; outlined the 2014 Centerplate Training Plan; and last, provided a status update on our efforts to re-energize employee recognition and engagement programs throughout the Global Enterprise.
The team received great feedback in Orlando and is implementing recommendations from the breakout sessions; this includes changes to training administration to more fully empower GM’s to leverage Centerplate University; integration of our UK team onto Centerplate Spark; and the collection of enhancements for version 2.0 of the new automated assessment process.
Talent Program Breakout Session Presentation
Centerplate Big Data
Centerplate Big Data Presentation
2014 Step Global Award Winners
- Line of Business Award, Sports – Sun Life Stadium
- Line of Business Award, Convention Centers – Colorado Convention Center
- Line of Business Award, Entertainment – Bank of New Hampshire Pavilion at Meadowbrook
- Line of Business Award, Centerplate UK, Heritage – The Sage Gateshead
- Line of Business Award, Centerplate UK, Venue Catering – Gloucester County Cricket Club
- E3 Special Event – Super Bowl XLVII, Mercedes-Benz Superdome
- E3 Special Event – BCS Championship, Sun Life Stadium
- E3 Special Event – Journey Home, Baltimore Convention Center
- E3 Special Event – UFC 161, MTS Centre
- Build Beyond the Core – Eric Wooden
- Energizing the Brand – Bob Pascal
- E3 of the Year – Delta Sigma Theta Centennial, Walter E. Washington Convention Center
- E3 of the Year, Centerplate UK – Simon Pile
- Rising Star Award – Abdel Anane
- Rising Star Award, Centerplate UK – Stephen Beattie
- Corporate Employees of the Year – Diana Evans, Jerrel Parton
- Corporate Employee of the Year, Centerplate UK – Jenny Weatherall
- Distinguished Service Award – Charlie Maloney, Retired GM, University of Florida
- Centerplate Promise Award – Jeremy Foley, our client at the University of Florida
- Centerplate Promise Community Leader Award – Laurence Rua
- Comeback Award – LaGuardia Airport
- Comeback Award, Centerplate UK – Samantha Lincoln
- Culinary Excellence – Chef Max Knoepfel
- Culinary Excellence, Centerplate UK – Gareth Williams
- Rookie of the Year – Kabrin Caliri, Derek Hickey
- Rookie of the Year, Centerplate UK – Simon McMain
- General Manager of the Year – Richard Ginzel
- General Manager of the Year, Centerplate UK – Damian Brown
- President’s Award, Centerplate UK – Jonathan Davies
- President’s Award – Jeffrey Tandberg
CEO Training Path
Many of our attendees were interested in following our CEO’s training path. Remember, you can view all of your coworkers completed training by clicking on their name within the employee directory. Des’ training is listed below: